We want our customers to be 100% satisfied with our products. If you are not happy with your purchase, please let us know.
Please keep in mind that nebulizers are "single use" medical devices and if the original factory seal is broken, they cannot be resold.
When you receive your order, inspect it very carefully. If there is any shipping damage please contact our customer service department as soon as possible before opening the package. We will assist you in correcting the problem. Claims for shipping damage must be made within 2 days of receipt.
Please complete any enclosed manufacturers warranty cards and register your product so that you can have your product repaired under warranty if the need arises. If the product is defective and needs to be repaired or replaced, you must contact the manufacturer directly.
If you want to return an unused, unopened product because it does not fit your needs, you may contact our customer service department for a refund (excluding shipping costs) within 30 days of the date of purchase. Our customer service representative will assess the situation and, if need be, issue a return merchandise authorization (RMA) number. You are responsible for all return shipping and insurance costs. Carefully pack unused, unopened products in their original box, including all documentation. The RMA number must appear on the outside of the package or we will refuse the package. All items are subject to a 25% restocking fee. We recommend that all returns be sent using a delivery method such as UPS that can be tracked and/or insured. If a refund is issued, please allow 2-3 weeks for processing.
If the address you gave us has any mistake causing the package to be undelivered, we will be happy to send your purchase again but shipping will then be charged again.